The short version: Every piece is made to order, so nothing ships the same day. Production takes 5–8 business days. Delivery takes 3–14 days depending on where you are. If we miss the window we quoted you, you can cancel for a full refund at any point before dispatch.
Vault & Vise wallets are not pulled from a warehouse shelf. When you place an order, a craftsman in our workshop begins cutting it — and each piece is saddle-stitched by hand, with two needles and waxed thread.
This is slower than mass production. It is also the reason the product exists.
5–8 business days from the moment your order is placed.
Orders placed on weekends or public holidays enter production on the next working day. During high-demand periods this window can extend — if it does, we email you before it becomes a problem, not after.
Delivery time begins when your order leaves the workshop, not when you place it.
| Destination | Delivery after dispatch | Total time from order |
|---|---|---|
| United States | 3–6 business days | 8–14 business days |
| United Kingdom | 5–9 business days | 10–17 business days |
| European Union | 5–10 business days | 10–18 business days |
| Canada | 7–12 business days | 12–20 business days |
| Australia & New Zealand | 8–14 business days | 13–22 business days |
| Rest of world | 10–18 business days | 15–26 business days |
These are estimates based on carrier performance, not guarantees. Customs inspections, weather and carrier delays are outside our control — but they are not outside our responsibility. See Section 9.
Shipping costs are calculated at checkout based on your destination. The price you see before you pay is the price you pay — we do not add charges afterwards.
United States — no additional charges. Duties and import clearance are handled by us before dispatch. What you pay at checkout is final.
All other countries — your order may be subject to import duties, VAT or handling fees charged by your local customs authority. These are set by your government, not by us, and are not included in the price you pay at checkout.
We declare all shipments accurately and at full value. We cannot mark orders as gifts or declare lower values — doing so is illegal in both the exporting and importing country, and puts your parcel at risk of seizure.
If you refuse a delivery because of unexpected customs charges, the order is treated as a return: we refund the item price once the parcel reaches us, minus the outbound shipping cost.
You receive a tracking number by email the moment your order is dispatched. You can also track any order at vaultvise.com/apps/17TRACK.
Tracking information can take 24–72 hours to update after dispatch. If your tracking has not moved after 5 business days, email help@vaultvise.com and we will chase the carrier.
We ship worldwide, with two exceptions:
The Mamba (python leather) is not available for delivery to the United States. Python is listed under CITES Appendix II, and we do not ship this product into the US or to any territory where the import of reptile leather is restricted. All other Vault & Vise products ship to the US without restriction.
We do not currently ship to countries under international trade sanctions.
If you place an order that we cannot legally deliver, we cancel and refund it in full within one business day.
Please check your shipping address carefully before completing your order. Once a parcel is dispatched we cannot redirect it.
If an order is returned to us because the address was incomplete or incorrect, we will contact you and re-send it once you cover the second shipping cost. If you would rather not, we refund the item price minus the original shipping.
If you notice an error immediately, email us at once. If the order has not entered production we can correct it free of charge.
We would rather lose a sale than string someone along.
If your order has not been dispatched within the timeframe stated at checkout, you may cancel it at any time for a full refund. Email help@vaultvise.com with your order number and the word REFUND. We process these the same business day.
If a delay happens after dispatch and the parcel is in the carrier's hands, we will trace it, keep you updated, and replace or refund any order confirmed lost.
Lost in transit — if tracking shows no movement for 10 business days, contact us. We open an investigation with the carrier and, once a parcel is confirmed lost, we replace or refund it in full. You are not asked to wait indefinitely.
Damaged on arrival — photograph the parcel and the item and email us within 7 days of delivery. We replace or refund it in full and cover shipping in both directions.
Marked delivered but not received — contact us within 7 days. We will check the carrier's delivery record with you and resolve it. In most cases the parcel is with a neighbour, a building office, or has been left in a safe place noted by the courier.
If you order more than one piece, they ship together once all items are complete. If you would prefer a partial dispatch, email us and we will arrange it at no extra cost.
Vaultvise LTD Email: help@vaultvise.com
Phone: +994 10 444 14 40
We answer within one business day.
Last updated: 3 August 2026